FAQ

Here are some common concerns about our Return and Exchange Policy, if you have other questions, please just send it to info@jenstongirl.com

Please submit your return & exchange request via Jenston Girl Return/Exchange Request Form Once the return is received, a member from the Jenston Girl team will email you to confirm receipt of the item. Please allow Jenston Girl 3-5 business days from the day we receive the returned package to process.
If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method. You should see the refund within 5-7 business days, but times may vary depending on your bank.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipping on Jenston Girls' product is taking longer than normal due to high demand and Covid -19 related delays. Visit Jenton Girls' product pages for the most up-to-date delivery

Shipping costs will vary depending on the shipping destination and the number of items that you purchase.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Returns

If you are not satisfied with a Jenston Girls' purchase or gift, products can be returned in unused condition. All Returns are subject to validation and approval at Jenston Girls' discretion. Jenston Girl monitors returns activity for abuse and reserves the right to limit returns or exchanges in all instances. Please review our return, refund and exchange polices for Jenston Girls' online purchase at the beginning of this page.

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our sit

We do not provide prepaid return labels and you are responsible for covering shipping costs to return your purchased items.

An irregular or excessive returns history indicative of "wardrobing;"An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; orPotential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Fashion Jenston Girl items sent to our Distribution Center will be discarded upon receipt.

Returns & Exchanges

 We're sorry to hear that you're unable to place an order. Please contact Customer Service using the contact form below and we will work on resolving the issue as quickly as possible.

You can keep track of your order at any time by visiting. https://jenstongirl.aftership.com/

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days. Please contact the shipping carrier.

We offer address changes for a short period of time after your order is placed. to see if your order is still eligible to be changed, visit https://jenstongirl.aftership.com/

We offer order cancellations for a short period of time after your order is placed. to see if your order is still qualifies for cancellation, visit https://jenstongirl.aftership.com/

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://jenstongirl.returnscenter.com/ to request a replacement

Once an order is placed, a coupon code can't be added. you will need to place a new order to use the coupon code.

Some of our Coupons can be combined while others can't. Since our coupon system can handle many situations, the best way to know is to add the coupon during checkout and our system will notify you if a coupon is usable. Below are some examples of possible situations you might encounter:

Example 1... Sitewide Promotion for "Free Shipping". Have a "30% Off" Coupon code. This coupon can be combined. Your cart is eligible for "Free Shipping" and an additional "30% Off"

Example 2... Sitewide Promotion for "30% Off". Have a "30% Off" Coupon code. This coupon cannot be combined. Your cart is only eligible for one "30% Off" discount.

More Questions?

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

All bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

To save your time and reach our support quickly, please follow below steps:

1/ Create a customer account with us https://jenstongirl.com/account/register

2/ Provide a photo/video of the item you are having problems with.

3/ Specify name of product and order number.

4/ Describe clearly what you would like to happen.

5/ Send all information (customer account, photo, video, product name and description of the issues, link) to info@jenstongirl.com

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

Amazon Pay: Make it easy for shoppers to buy using their Amazon accounts without leaving our site. A-to-Z Guarantee. No Monthly Fees. Seamless Checkout. Fraud Protection.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

Additional information on our Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Reserved Rights Regarding Returns.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Jenston Girl items sent to our Distribution Center will be discarded upon receipt.

What do I do when I need your support?

To save your time and reach our support quickly, please follow below steps:

1/ Create a customer account

2/ Provide a photo/video of the item you are having problems with.

3/ Specify name of product and order number.

4/ Describe clearly what you would like to happen.

5/ Send all information (customer account, photo, video, product name and description of the issues, link) to Contact Us

Do you guys provide customer support during weekends & holidays?

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Our store is currently online and is open 24 hours a day.

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page:https://jenstongirl.com/policies/privacy-policy