FAQ

Here are some common concerns about our Return and Exchange Policy, if you have other questions, please just send it to info@jenstongirl.com

Please submit your return & exchange request via Jenston Girl Return/Exchange Request Form Once the return is received, a member from the Jenston Girl team will email you to confirm receipt of the item. Please allow Jenston Girl 3-5 business days from the day we receive the returned package to process.
If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method. You should see the refund within 5-7 business days, but times may vary depending on your bank.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipping on Jenston Girls' product is taking longer than normal due to high demand and Covid -19 related delays. Visit Jenton Girls' product pages for the most up-to-date delivery

Shipping costs will vary depending on the shipping destination and the number of items that you purchase.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Returns

If you are not satisfied with a Jenston Girls' purchase or gift, products can be returned in unused condition. All Returns are subject to validation and approval at Jenston Girls' discretion. Jenston Girl monitors returns activity for abuse and reserves the right to limit returns or exchanges in all instances. Please review our return, refund and exchange polices for Jenston Girls' online purchase at the beginning of this page.

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our sit

We do not provide prepaid return labels and you are responsible for covering shipping costs to return your purchased items.